Frequently Asked Questions

To remove an item(s) from

your cart, click on the rubbish bin icon to the right of the quantity box or use the

arrows inside the quantity box to increase/decrease the amount of bottles.



To change your address log in to your account and click on ‘My Account’ at the top right hand of the screen. Go on to ‘Update Your Details’ and scroll down to the ‘Your Address’ section. Insert your new address details and click update.

You will get an email from us asking to reactivate your account by clicking on the link.

Please note due to COVID Level 3 lockdown our Auckland stores are closed to the public. Click & Collect is available between 10am and 5pm only.


Our Usual Hours would be...

Lunn Ave superstore

Tue - Fri: 10am - 6:30pm

Sat - Sun: 9am - 5:30pm

Public Holidays: 10am - 5pm (except Anzac Day from 1pm)

Closed Good Friday, Easter Sunday, Anzac Day, Christmas Day, Boxing Day, New Years Day, 2nd January


Constellation Drive superstore

Tue - Fri: 10am - 6:30pm

Sat - Sun: 9am - 5:30pm

Public Holidays: 10am - 5pm (except Anzac Day from 1pm)

Closed Good Friday, Easter Sunday, Anzac Day, Christmas Day, Boxing Day, New Years Day, 2nd January

There are two types of Gift Cards available - Physical & Digital E-Gifts that can be emailed directly to your recipient.

Physical Gift Cards can be purchased in-store & both Physical and Digital E-Gifts are available for purchase via our website under Other in our main navigation. Both types of Gift Cards can be redeemed in-store and online also.




To remove yourself from our email database, scroll down to the bottom of any FWD Co email you receive and click on the unsubscribe link. It will take you to a separate page noting you have successfully been unsubscribed. Please feel free to comment in the feedback box about why you have unsubscribed.
To change your email address log into your account and click on ‘My Account’ at the top right hand corner of the page. Go on to ‘Update Your Details’ and scroll down to the email section. Enter your new email address and click on the update button at the bottom of the page.

You will then receive an email from us to reactivate your account with one simple click.

Click here to reset your password.

Yes, as well as earning 2 x True Rewards points at Fine Wine Delivery, you can also spend them here! Simply swipe your True Rewards card in store at the point of purchase, or input your card number at our website checkout & use your points instantly.