Frequently Asked Questions

General

  • Shipping
  • General
  • Returns Policy
  • Conditions of Trade
How do I remove an item?

To remove an item(s) from

your cart, click on the rubbish bin icon to the right of the quantity box or use the

arrows inside the quantity box to increase/decrease the amount of bottles.



How do I change my address?
To change your address log in to your account and click on ‘My Account’ at the top right hand of the screen. Go on to ‘Update Your Details’ and scroll down to the ‘Your Address’ section. Insert your new address details and click update.

You will get an email from us asking to reactivate your account by clicking on the link.

What are your opening hours? Are you open on public holidays?

Lunn Ave superstore

Mon - Fri: 9am - 6:30pm

Sat - Sun: 9am - 5:30pm

Public Holidays: 10am - 5pm (except Anzac Day from 1pm)

Closed Good Friday, Easter Sunday, Anzac Day, Christmas Day, Boxing Day, New Years Day, 2nd January




Constellation Drive superstore

Mon - Fri: 10am - 6:30pm
Sat - Sun: 9am - 5:30pm
Public Holidays: 10am - 5pm (except Anzac Day from 1pm)
Closed Good Friday, Easter Sunday, Anzac Day, Christmas Day, Boxing Day, New Years Day, 2nd January

How do I buy a gift card?
Visit us instore to purchase and collect a gift card, or please call us on 0800 346 394 and we will process this and send this to your desired address.

How do I remove myself from your mailing list?
To remove yourself from our email database, scroll down to the bottom of any FWD Co email you receive and click on the unsubscribe link. It will take you to a separate page noting you have successfully been unsubscribed. Please feel free to comment in the feedback box about why you have unsubscribed.
How do update/change my email address?
To change your email address log into your account and click on ‘My Account’ at the top right hand corner of the page. Go on to ‘Update Your Details’ and scroll down to the email section. Enter your new email address and click on the update button at the bottom of the page.

You will then receive an email from us to reactivate your account with one simple click.
How do I reset my password?