Frequently Asked Questions

To remove an item(s) from

your cart, click on the rubbish bin icon to the right of the quantity box or use the

arrows inside the quantity box to increase/decrease the amount of bottles.



To change your address log in to your account and click on ‘My Account’ at the top right hand of the screen. Go on to ‘Update Your Details’ and scroll down to the ‘Your Address’ section. Insert your new address details and click update.

You will get an email from us asking to reactivate your account by clicking on the link.

Shop Hours:

  • Tuesday – Friday 10am - 6.30pm
  • Saturday & Sunday 9am - 5.30pm
  • Monday CLOSED

If you are shopping with us instore, we require you to follow our procedure for the safety of both you and our teams in line with Covid-19 rules.

When you arrive, please:

  • Ensure you are wearing a mask (no mask no entry)
  • Sign in
  • Keep 2m apart

Public Holidays

We are closed for public holidays which fall on a Monday.

We will also be closed for: Good Friday, Easter Sunday, Christmas Day.

There are two types of Gift Cards available - Physical & Digital E-Gifts that can be emailed directly to your recipient.

Physical Gift Cards can be purchased in-store only and Digital E-Gifts are available for purchase via our website HERE. Both types of Gift Cards can be redeemed in-store and online also.




To remove yourself from our email database, scroll down to the bottom of any email you receive and click on the unsubscribe link. It will take you to a separate page noting you have successfully been unsubscribed. Please feel free to comment in the feedback box about why you have unsubscribed.

To change your email address log into your account and click on ‘My Account’ at the top right hand corner of the page. Go on to ‘Update Your Details’ and scroll down to the email section. Enter your new email address and click on the update button at the bottom of the page.

You will then receive an email from us to reactivate your account with one simple click.

Yes, as well as earning 2 x True Rewards points at Fine Wine Delivery, you can also spend them here! Simply swipe your True Rewards card in store at the point of purchase, or input your card number at our website checkout & use your points instantly.