Frequently Asked Questions

Our delivery costs differ with locations around NZ and the amount of cases purchased in a single transaction. Our current freight charges per case are:

North Island - Auckland Area


North Island – Auckland Rural


North Island – Waiheke Island


Rest of the North Island


South Island – All regions


To track your parcel,

please check the tracking number issued to you via email (which is sent when

your purchase has been dispatched from our Warehouse). Click on the tracking

number which should look like AMAWXXXXX which will take you through to the

‘track your parcel’ section with New Zealand Couriers. Click track and you will be able to

check the delivery status of your parcel.

Feel free to email us on or call us at 0800 346

394 with your order number and we will happily track your purchase for you.

This depends where you live. You will get an email when your order is dispatched with a tracking number. We aim to dispatch within 24hrs.

Auckland deliveries are currently seeing 1–2-day delays due to courier staffing issues in their depot under red-light restrictions. Rest of NZ deliveries are as per normal delivery timeframes. We will keep you updated of any changes.

At this time we are unable to ship orders outside of New Zealand. We recommend you look for retailers in your destination country that stock New Zealand wines and can deliver locally for you.

We accept payments from Visa, Mastercard, MasterPass Amex, Online Eftpos, and True Rewards. And of course you can purchase items with a Fine Wine Delivery Gift Card in store and online.