Frequently Asked Questions

Shipping

  • Shipping
  • General
  • Returns Policy
  • Conditions of Trade
What are your delivery charges?

Our delivery costs differ

with locations around NZ and the amount of cases purchased in a single

transaction. Our current freight charges per case are:



North Island - Auckland

Area $4.95


North Island –

Auckland Rural delivery $5.50


North Island – Waiheke

Island $9.95


North Island – Hamilton to

Whangarei $6.50


Rest of the North Island $7.95


South Island – All regions

$9.95


Where is my wine?
To track your parcel, please check the tracking number issued to you via email (which is sent when your purchase has been dispatched from our Warehouse). Click on the tracking number which should look like PE00000XXXXX which will take you through to the ‘track your parcel’ section with Fastway couriers. Click track and you will be able to check the delivery status of your parcel.

Feel free to email us on wine@finewinedelivery.co.nz or call us at 0800 346 394 with your order number and we will happily track your purchase for you.
When should I get my delivery?

This depends where you live. You will get an email when your order is dispatched with a tracking number or you can view your transaction history by clicking here.

Do I get cheaper delivery if I buy more than one case?

Yes, for purchases

containing 3+ cases the cost per case of delivery becomes:



South Island - $6.00

North Island – excluding Auckland - $5.00



Do you ship outside of New Zealand?

The Fine Wine Delivery Company will help arrange a delivery to most parts of the world, where possible. Please click here to email us for a quote or call us on 0800 FINE WINE so we can help!

What payment options do you accept?
We accept payments from Visa, Mastercard, MaseterPass Amex