What are your delivery charges?
Our delivery costs differ with locations around NZ and the amount of cases purchased in a single transaction. Our current freight charges per case are:
North Island - Auckland Area
North Island – Auckland Rural
North Island – Waiheke Island
Rest of the North Island
South Island – All regions
Where is my wine?
To track your parcel,
please check the tracking number issued to you via email (which is sent when
your purchase has been dispatched from our Warehouse). Click on the tracking
number which should look like AMAWXXXXX which will take you through to the
‘track your parcel’ section with New Zealand Couriers. Click track and you will be able to
check the delivery status of your parcel.
Feel free to email us on firstname.lastname@example.org or call us at 0800 346
394 with your order number and we will happily track your purchase for you.
When should I get my delivery?
PLEASE NOTE: Due to a large strain on our courier company, caused by an unprecedented volume at their depots, we are experiencing delays for a proportion of our deliveries. The majority of our orders are being delivered on time, however, PLEASE UNDERSTAND THAT DELIVERIES COULD BE DELAYED BY 5-7 WORKING DAYS. For further info please click HERE.
Do you ship outside of New Zealand?
At this time we are unable to ship orders outside of New Zealand. We recommend you look for retailers in your destination country that stock New Zealand wines and can deliver locally for you.
What payment options do you accept?
We accept payments from Visa, Mastercard, MasterPass Amex, Online Eftpos, and True Rewards. And of course you can purchase items with a Fine Wine Delivery Gift Card in store and online.
How do I remove an item?
To remove an item(s) from
your cart, click on the rubbish bin icon to the right of the quantity box or use the
arrows inside the quantity box to increase/decrease the amount of bottles.
How do I change my address?
You will get an email from us asking to reactivate your account by clicking on the link.
What are your opening hours? Are you open during lockdown?
Under Level 3 lockdown our stores are open, as well as our Click & Collect service. Under Level 3 we are not able to offer our normal 2 hour service.
- Tuesday – Friday 10am - 6.30pm
- Saturday & Sunday 9am - 5.30pm
- Monday CLOSED
If you are shopping with us instore, we require you to follow our procedure for the safety of both you and our teams in line with Covid-19 rules.
When you arrive, please:
- Ensure you are wearing a mask (no mask no entry)
- Sign in
- Keep 2m apart
During this time, we will be cashless. We do accept all major debit and credit cards.
Our website will still be open as usual and will continue to process online orders and deliver these nationwide via contactless courier deliveries.
How do I buy a gift card?
There are two types of Gift Cards available - Physical & Digital E-Gifts that can be emailed directly to your recipient.
Physical Gift Cards can be purchased in-store only and Digital E-Gifts are available for purchase via our website HERE. Both types of Gift Cards can be redeemed in-store and online also.
How do I remove myself from your mailing list?
To remove yourself from our email database, scroll down to the bottom of any email you receive and click on the unsubscribe link. It will take you to a separate page noting you have successfully been unsubscribed. Please feel free to comment in the feedback box about why you have unsubscribed.
How do I update/change my email address?
To change your email address log into your account and click on ‘My Account’ at the top right hand corner of the page. Go on to ‘Update Your Details’ and scroll down to the email section. Enter your new email address and click on the update button at the bottom of the page.
You will then receive an email from us to reactivate your account with one simple click.
How do I reset my password?
Can I redeem my ASB True Rewards in your store?
Yes, as well as earning 2 x True Rewards points at Fine Wine Delivery, you can also spend them here! Simply swipe your True Rewards card in store at the point of purchase, or input your card number at our website checkout & use your points instantly.
I’m not enjoying some wine I have purchased; can I exchange/refund?
We want you to thoroughly enjoy every wine you buy from us. If the wine you've bought isn't to your liking, please let us know, we'll be happy to replace it with something more suitable or give you your money back. It's all part of us delivering our best every day.
Please Note: This replacement/refund guarantee applies to orders within New Zealand only
and returns must be made within 30 days of purchase.