Frequently Asked Questions

Our delivery costs differ with locations around NZ and the amount of cases purchased in a single transaction. Our current freight charges per case are:

North Island - Auckland Area

$4.99

North Island – Auckland Rural

$5.50

North Island – Waiheke Island

$15.00

Rest of the North Island

$6.99

South Island – All regions

$9.99

To track your parcel,

please check the tracking number issued to you via email (which is sent when

your purchase has been dispatched from our Warehouse). Click on the tracking

number which should look like AMAWXXXXX which will take you through to the

‘track your parcel’ section with New Zealand Couriers. Click track and you will be able to

check the delivery status of your parcel.

Feel free to email us on wine@finewinedelivery.co.nz or call us at 0800 346

394 with your order number and we will happily track your purchase for you.

This depends where you live. You will get an email when your order is dispatched with a tracking number. We aim to dispatch within 24hrs.

At this time we are unable to ship orders outside of New Zealand. We recommend you look for retailers in your destination country that stock New Zealand wines and can deliver locally for you.

We accept payments from Visa, Mastercard, MasterPass Amex, Online Eftpos, and True Rewards. And of course you can purchase items with a Fine Wine Delivery Gift Card in store and online.

To remove an item(s) from

your cart, click on the rubbish bin icon to the right of the quantity box or use the

arrows inside the quantity box to increase/decrease the amount of bottles.

To change your address log in to your account and click on ‘My Account’ at the top right hand of the screen. Go on to ‘Update Your Details’ and scroll down to the ‘Your Address’ section. Insert your new address details and click update.

You will get an email from us asking to reactivate your account by clicking on the link.

Shop Hours:

• Tuesday – Friday 10am - 6.30pm
• Saturday & Sunday 9am - 5.30pm
• Monday CLOSED

If you are shopping with us instore, we require you to follow our procedure for the safety of both you and our teams in line with Covid-19 rules.

When you arrive, please:

• Ensure you are wearing a mask (no mask no entry)
• Sign in
• Keep 2m apart

Public Holidays

We are closed for public holidays which fall on a Monday.

We will also be closed for: Good Friday, Easter Sunday, Christmas Day.

There are two types of Gift Cards available - Physical & Digital E-Gifts that can be emailed directly to your recipient.

Physical Gift Cards can be purchased in-store only and Digital E-Gifts are available for purchase via our website HERE. Both types of Gift Cards can be redeemed in-store and online also.

To remove yourself from our email database, scroll down to the bottom of any email you receive and click on the unsubscribe link. It will take you to a separate page noting you have successfully been unsubscribed. Please feel free to comment in the feedback box about why you have unsubscribed.

To change your email address log into your account and click on ‘My Account’ at the top right hand corner of the page. Go on to ‘Update Your Details’ and scroll down to the email section. Enter your new email address and click on the update button at the bottom of the page.

You will then receive an email from us to reactivate your account with one simple click.

Click here to reset your password.

Yes, as well as earning 2 x True Rewards points at Fine Wine Delivery, you can also spend them here! Simply swipe your True Rewards card in store at the point of purchase, or input your card number at our website checkout & use your points instantly.

We want you to thoroughly enjoy every wine you buy from us. If the wine you've bought isn't to your liking, please let us know, we'll be happy to replace it with something more suitable or give you your money back. It's all part of us delivering our best every day.

Please Note: This replacement/refund guarantee applies to orders within New Zealand only

and returns must be made within 30 days of purchase.

It is illegal for us to sell liquor to anyone under the age of 18. It is illegal to buy liquor when under the age of 18. It is also illegal to make a false declaration of age in order to purchase liquor. If you are under the age of 18, please do not attempt to use this site to purchase liquor.