Frequently Asked Questions

We want you to thoroughly enjoy every product you buy from us. If the wine, beer or spirit you've bought isn't to your liking, please let us know, we'll be happy to replace it with something more suitable or give you your money back. It's all part of us delivering our best every day.

A refund will be processed once we receive the product back in hand - either from a courier pick up or brought into either of our locations. We are able to assist in organizing a courier collection if needed. Once we receive the product back we will process a full refund to you. Please note: you will need to print out a returns label to return your order.

Please Note: This replacement/refund guarantee applies to orders within New Zealand only. Notification of returns to our team must be made within 30 days of purchasing.

If you’re not happy with your item, please follow this process:

1. Contact our Customer Support team on 0800 346 394 or email and let us know which item you wish to return

2. We will then send you a pre paid returns label for you to print out

3. You will need to provide us with some info and package it up, print out the label and attach to your parcel

4. You can then arrange for NZ Post to come and collect from your house or you can drop to your local NZ Post office

5. Once the box has arrived back to our Warehouse, we will then process a refund for you. Alternatively you are able to return items back to our Click & Collect at 42 Lunn Ave, Mt Wellington.

If you are unhappy with an item in your Subscription box please contact our customer services team on 0800 FINE WINE or to arrange a refund. We are only able to refund unopened bottles from Subscription boxes. Please do not bring this item into either of our locations, the staff are not able to process Subscriptions returns instore. We will arrange for a courier to pick up your product.

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