Frequently Asked Questions

Returns Policy

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  • Returns Policy
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I’m not enjoying some wine I have purchased; can I exchange/refund?

We want you to thoroughly enjoy every wine you buy from us. If the wine you've bought isn't to your liking, please let us know, we'll be happy to replace it with something more suitable or give you your money back. It's all part of us delivering our best every day.



Please Note: This replacement/refund guarantee applies to orders within New Zealand only

and returns must be made within 30 days of purchase.