Returns-policy Faqs - The Fine Wine Delivery Co

What are your delivery charges?

Our delivery costs differ

with locations around NZ and the amount of cases purchased in a single

transaction. Our current freight charges per case are:

North Island - Auckland

Area $4.95

North Island –

Auckland Rural delivery $5.50

North Island – Waiheke

Island $9.95

North Island – Hamilton to

Whangarei $6.50

Rest of the North Island $7.95

South Island – All regions

$9.95

Where is my wine?

To track your parcel, please check the tracking number issued to you via email (which is sent when your purchase has been dispatched from our Warehouse). Click on the tracking number which should look like PE00000XXXXX which will take you through to the ‘track your parcel’ section with Fastway couriers. Click track and you will be able to check the delivery status of your parcel.

Feel free to email us on wine@finewinedelivery.co.nz or call us at 0800 346 394 with your order number and we will happily track your purchase for you.

When should I get my delivery?

This depends where you live. You will get an email when your order is dispatched with a tracking number or you can view your transaction history by clicking here.

Do I get cheaper delivery if I buy more than one case?

Yes, for purchases

containing 3+ cases the cost per case of delivery becomes:

South Island - $6.00

North Island – excluding Auckland - $5.00

Do you ship outside of New Zealand?

The Fine Wine Delivery Company will help arrange a delivery to most parts of the world, where possible. Please click here to email us for a quote or call us on 0800 FINE WINE so we can help!

What payment options do you accept?

We accept payments from Visa, Mastercard, MasterPass Amex

How do I remove an item?

To remove an item(s) from

your cart, click on the rubbish bin icon to the right of the quantity box or use the

arrows inside the quantity box to increase/decrease the amount of bottles.

How do I change my address?

To change your address log in to your account and click on ‘My Account’ at the top right hand of the screen. Go on to ‘Update Your Details’ and scroll down to the ‘Your Address’ section. Insert your new address details and click update.

You will get an email from us asking to reactivate your account by clicking on the link.

What are your opening hours? Are you open on public holidays?

Lunn Ave superstore

Mon - Fri: 9am - 6:30pm

Sat - Sun: 9am - 5:30pm

Public Holidays: 10am - 5pm (except Anzac Day from 1pm)

Closed Good Friday, Easter Sunday, Anzac Day, Christmas Day, Boxing Day, New Years Day, 2nd January

Constellation Drive superstore

Mon - Fri: 10am - 6:30pm
Sat - Sun: 9am - 5:30pm
Public Holidays: 10am - 5pm (except Anzac Day from 1pm)
Closed Good Friday, Easter Sunday, Anzac Day, Christmas Day, Boxing Day, New Years Day, 2nd January

How do I buy a gift card?

Visit us instore to purchase and collect a gift card, or please call us on 0800 346 394 and we will process this and send this to your desired address.

How do I remove myself from your mailing list?

To remove yourself from our email database, scroll down to the bottom of any FWD Co email you receive and click on the unsubscribe link. It will take you to a separate page noting you have successfully been unsubscribed. Please feel free to comment in the feedback box about why you have unsubscribed.

How do update/change my email address?

To change your email address log into your account and click on ‘My Account’ at the top right hand corner of the page. Go on to ‘Update Your Details’ and scroll down to the email section. Enter your new email address and click on the update button at the bottom of the page.

You will then receive an email from us to reactivate your account with one simple click.

How do I reset my password?

Click here to reset your password.

I’m not enjoying some wine I have purchased; can I exchange/refund?

We want you to thoroughly enjoy every wine you buy from us. If the wine you've bought isn't to your liking, please let us know, we'll be happy to replace it with something more suitable or give you your money back. It's all part of us delivering our best every day.

Please Note: This replacement/refund guarantee applies to orders within New Zealand only

and returns must be made within 30 days of purchase.

What are your conditions of trade?

It is illegal for us to sell liquor to anyone under the age of 18. It is illegal to buy liquor when under the age of 18. It is also illegal to make a false declaration of age in order to purchase liquor. If you are under the age of 18, please do not attempt to use this site to purchase liquor.

Holiday Delivery Cut Offs

Christmas Delivery Cut Offs

South Island orders must be placed by 12noon Tues 18^th December
North Island & Auckland Rural by 12noon Weds 19^thDecember
Auckland orders by 5pm Weds 19^th

We will be dispatching Auckland orders on the Thursday but cannot guarantee delivery prior to Christmas – best you come in store! Click here for our opening hours.

New Year Delivery Cut Offs

South Island orders must be placed by 12noon Thurs 27^th Dec
All North Island including Auckland by 3pm Thurs 27^th Dec

For any other New Year’s stocks, come on in store & see us, click here for our opening hours.