Frequently Asked Questions

Our delivery costs differ

with locations around NZ and the amount of cases purchased in a single

transaction. Our current freight charges per case are:

North Island - Auckland

Area $4.95

North Island –

Auckland Rural delivery $5.50

North Island – Waiheke

Island $9.95

North Island – Hamilton to

Whangarei $6.50

Rest of the North Island $7.95

South Island – All regions

$9.95

To track your parcel, please check the tracking number issued to you via email (which is sent when your purchase has been dispatched from our Warehouse). Click on the tracking number which should look like PE00000XXXXX which will take you through to the ‘track your parcel’ section with Fastway couriers. Click track and you will be able to check the delivery status of your parcel.

Feel free to email us on wine@finewinedelivery.co.nz or call us at 0800 346 394 with your order number and we will happily track your purchase for you.

This depends where you live. You will get an email when your order is dispatched with a tracking number or you can view your transaction history by clicking here.

Yes, for purchases

containing 3+ cases the cost per case of delivery becomes:

South Island - $6.00

North Island – excluding Auckland - $5.00

The Fine Wine Delivery Company will help arrange a delivery to most parts of the world, where possible. Please click here to email us for a quote or call us on 0800 FINE WINE so we can help!

We accept payments from Visa, Mastercard, MasterPass Amex, Online Eftpos, and True Rewards. And of course you can purchase items with a Fine Wine Delivery Gift Card in store and online.

To remove an item(s) from

your cart, click on the rubbish bin icon to the right of the quantity box or use the

arrows inside the quantity box to increase/decrease the amount of bottles.

To change your address log in to your account and click on ‘My Account’ at the top right hand of the screen. Go on to ‘Update Your Details’ and scroll down to the ‘Your Address’ section. Insert your new address details and click update.

You will get an email from us asking to reactivate your account by clicking on the link.

Please note due to COVID Level 3 lockdown our Auckland stores are closed to the public. Click & Collect is available between 10am and 5pm only.

Our Usual Hours would be...

Lunn Ave superstore

Tue - Fri: 10am - 6:30pm

Sat - Sun: 9am - 5:30pm

Public Holidays: 10am - 5pm (except Anzac Day from 1pm)

Closed Good Friday, Easter Sunday, Anzac Day, Christmas Day, Boxing Day, New Years Day, 2nd January

Constellation Drive superstore

Tue - Fri: 10am - 6:30pm

Sat - Sun: 9am - 5:30pm

Public Holidays: 10am - 5pm (except Anzac Day from 1pm)

Closed Good Friday, Easter Sunday, Anzac Day, Christmas Day, Boxing Day, New Years Day, 2nd January

There are two types of Gift Cards available - Physical & Digital E-Gifts that can be emailed directly to your recipient.

Physical Gift Cards can be purchased in-store & both Physical and Digital E-Gifts are available for purchase via our website under Other in our main navigation. Both types of Gift Cards can be redeemed in-store and online also.

To remove yourself from our email database, scroll down to the bottom of any FWD Co email you receive and click on the unsubscribe link. It will take you to a separate page noting you have successfully been unsubscribed. Please feel free to comment in the feedback box about why you have unsubscribed.

To change your email address log into your account and click on ‘My Account’ at the top right hand corner of the page. Go on to ‘Update Your Details’ and scroll down to the email section. Enter your new email address and click on the update button at the bottom of the page.

You will then receive an email from us to reactivate your account with one simple click.

Click here to reset your password.

Yes, as well as earning 2 x True Rewards points at Fine Wine Delivery, you can also spend them here! Simply swipe your True Rewards card in store at the point of purchase, or input your card number at our website checkout & use your points instantly.

We want you to thoroughly enjoy every wine you buy from us. If the wine you've bought isn't to your liking, please let us know, we'll be happy to replace it with something more suitable or give you your money back. It's all part of us delivering our best every day.

Please Note: This replacement/refund guarantee applies to orders within New Zealand only

and returns must be made within 30 days of purchase.

It is illegal for us to sell liquor to anyone under the age of 18. It is illegal to buy liquor when under the age of 18. It is also illegal to make a false declaration of age in order to purchase liquor. If you are under the age of 18, please do not attempt to use this site to purchase liquor.