Frequently Asked Questions

The smartest new Subscription service in New Zealand - The Perfect Drop! Curating highly personalised Wine, Craft Beer and Spirit selections from over 2,000 products, utilising world-first AI technology. Every bottle you open is PERFECT for your tastes.

Simply visit our website and tell us:

  • Which subscription you would like
  • Your preferences
  • Your tastes
  • Qty & Frequency
  • Which type of subscription - Perfect Everyday, Perfect Premium or Perfect Prestige

Our world-leading AI technology will use your preferences, purchase history and our expert tasting reviews to create your perfect selection.

Unlike your typical subscription services, we don’t fill your box with unwanted or slow moving stocks. The Perfect Drop is totally uninhibited, genuinely selecting only products that suit your tastes from our large range of over 2000 products. NZ's only 100% personalised subscription service.

Of course, there’s a range of subscription options to suit everyone. Choose from weekly, fortnightly, or monthly deliveries, as well as 3 bottle, 6 bottle, or 12 bottle options. Select a price bracket to suit all budgets and quality … and it’s not just for wine drinkers, you can buy craft beer subscriptions online, and even spirits!

Our Perfect Everyday is for your more regular enjoyment - the average bottle price is $16.66. Our Perfect Premium is superbly crafted wines averaging $25 per bottle. Our Perfect Prestige are special, premium wines that average $41.66 per bottle. (note this is the average, some wines will be of a higher value and some lower than the noted prices above)

Simply visit our website -

Sorry we are not able to take Subscription orders over the phone as our world-first AI technology requires you to complete the simple online questions to curate the perfect selection for you.

Please contact us if you need to change details of your subscription such as your delivery address.

You can Log In to your account to cancel your subscription under ‘My Subscription’.

You can purchase different kinds of subscriptions e.g 1 Beer, 1 Wine or 1 Spirits. You will just need to place your orders one at a time on our website.

The more you review, the better our AI technology becomes continuing to refine and curate your selection finding products that are 100% customized to your tastes!

Once you place your order, it will then be sent to our Warehousing team. Once our clever AI tech has confirmed your 100% personalised selection, your saved card will then be charged.

Your card will be charged on the same day each month.

Our normal delivery charges apply on subscriptions. That is because there are no hidden costs in our subscriptions - we give you wine/craft beer/spirits to the value of your subscription.

To see our current rates please go to our Delivery Charges

Delivery varies depending on your location. Between 2-5 working days for standard delivery. You can view the NZ Post Delivery Updates

You’re not tied into any plan here. You can start, pause or stop your subscription anytime in your account settings. And if you have thirsty guests coming to stay, simply increase the frequency or quantity for a while.

Not at the moment, but watch this space as we hope to have this feature available in the future!

If you are unhappy with an item in your Subscription box please contact our customer services team on 0800 FINE WINE or to arrange a refund. We are only able to refund unopened bottles from Subscription boxes. Please do not bring this item into either of our locations, the staff are not able to process Subscriptions returns instore. We will arrange for a courier to pick up your product.

Yes, you will always have new products to try in your box. If you rate a product highly in your reviews, we may send that to you again at a later date. Note that in 12 bottle wine subscriptions, you may sometimes receive two bottles of the same wine depending on how broad or narrow your preferences are.

Of course! You may have seen a slightly discounted rate on your invoice for your subscription items. This is to ensure you pay the same price each month for your subscription.

If you would like to purchase again, it will be at the price reflected on our website. We are unable to discount further, you will still be getting a great deal, as our pricing is very competitive in the market.

You can see your order history in your account under 'My Subscriptions' and click 'View Detail' to buy your items again.

Unfortunately not. This can only be used for your first regular order placed on our website. When you sign up for a Perfect Drop subscription, you do get a gift card included!

Get a $30 Fine Wine Delivery Gift Card with orders over $150
Get a $20 Fine Wine Delivery Gift Card with orders over $99
Get a $10 Fine Wine Delivery Gift Card with orders over $50

This special offer is valid for a limited time only.

Your subscription will renew on the day that you unpause and your card will be charged that day as well.

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