Frequently Asked Questions

Our delivery costs differ with locations around NZ and the amount of cases purchased in a single transaction. Our current standard freight charges per case are:

North Island - Auckland Area


North Island – Auckland Rural


North Island – Waiheke Island


North Island - Sector 1


North Island - Sector 1 Rural


North Island - Sector 2


North Island - Sector 2 Rural


South Island – All regions


South Island - Rural


We also offer a premium Same day Delivery service to select postcodes if you need your order in a hurry. Read the Urgent Express Delivery FAQ’s here.

You should receive an email when your order has been dispatched from our Warehouse. This email will contain a tracking link on the NZ Post website, so you can check the delivery status of your order.
You can also track your parcel here (if you know your tracking number)

For Customer Support, please email us on or call us at 0800 346 394 with your order number and we will happily track your purchase for you.

This depends where you live. You will get an email when your order is dispatched with a tracking number. We aim to dispatch within 24hrs.
You can check on delivery updates on the NZ Post website here:

At this time we are unable to ship orders outside of New Zealand. We recommend you look for retailers in your destination country that stock New Zealand wines and can deliver locally for you.

We accept payments from Visa, Mastercard, MasterPass Amex, Online Eftpos, and True Rewards. And of course you can purchase items with a Fine Wine Delivery Gift Card in store and online.

Yes, we do!

Yes, you are able to arrange this. You will receive an email / text when your parcel is out for delivery, you can simply visit the website or reply to the text. (Data rates apply for texts)

You can find more information here:

If you have been left a calling card from NZ post, you should receive an email to arrange redelivery. You can then use the link to arrange redelivery. Note: Redelivery Monday - Friday is free. For delivery on a Satruday there is a $5 fee.

If you'd like NZ Post to leave your parcel at your doorstep or in a safe place, you will need to set up an 'Authority to Leave'. This is because our products are R18 and are signature required by law.

You can set up an Authority to Leave as a one-off delivery or ongoing on the NZ Post website. This means all future parcels addressed to people at your address, will be left according to your instructions.

To get started, visit the link below and log in to your NZ Post account. For an ongoing Authority to Leave you will need to verify your address, or they may need to send a letter to your address with a verification code.

Delivery instructions must be completed on the NZ Post website, unfortunately, they will not be followed by NZ Post if you write instructions at our checkout.

If your order has been damaged or broken by the courier, we will get in touch with them straight away before we can issue a replacement/refund. We require NZ post to explain what has been damaged in order for us to issue a refund/replacement, please note this can take up to 3 business days.

Our Delivery Included Sitewide offer ends 11pm, 11th November 2023. Urgent Express Delivery is excluded from this offer. Some further exclusions may apply.

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