Frequently Asked Questions
- Returns Policy
- Conditions of Trade
- Holiday Delivery Cut Offs
What are your delivery charges?
Our delivery costs differ
with locations around NZ and the amount of cases purchased in a single
transaction. Our current freight charges per case are:
North Island - Auckland
North Island –
Auckland Rural delivery $5.50
North Island – Waiheke
North Island – Hamilton to
Rest of the North Island $7.95
South Island – All regions
Where is my wine?
Feel free to email us on firstname.lastname@example.org or call us at 0800 346 394 with your order number and we will happily track your purchase for you.
When should I get my delivery?
This depends where you live. You will get an email when your order is dispatched with a tracking number or you can view your transaction history by clicking here.
Do I get cheaper delivery if I buy more than one case?
Yes, for purchases
containing 3+ cases the cost per case of delivery becomes:
North Island – excluding Auckland - $5.00
Do you ship outside of New Zealand?
The Fine Wine Delivery Company will help arrange a delivery to most parts of the world, where possible. Please click here to email us for a quote or call us on 0800 FINE WINE so we can help!
What payment options do you accept?
We accept payments from Visa, Mastercard, MasterPass Amex